Administrative Associate IV

Posting Number

R-085673

Job Type

Full

Department

Transportation Services

Major/Essential Duties of Job

The Administrative Associate IV is responsible for the maintenance and curation of data within Transportation Services micromobility registration system. This position is also tasked with assigning work requests to the appropriate staff member or student worker in an expeditious manner. Qualifications: Required Education and Experience High school graduation or any equivalent combination of education and experience. Four years of experience in dataset management, ticket management, or general office work. Required Knowledge, Skills, and Abilities Knowledge of types of micromobility. Must be detail oriented with a high degree of accuracy in maintaining records and reports. Working knowledge of spreadsheet and word processing software programs. Keyboarding skills. Ability to identify work priorities. Good organization and time management skills. Adept at written, oral, and interpersonal communication. Customer-service oriented. Ability to multi-task and work cooperatively with others. Preferred Qualifications: Bachelor's degree. Database management, ticket system management, and record curation experience. Working knowledge of the university layout and building locations/identifiers. Working knowledge of University SAP 24.01.99.M0.01 - Use of Personal Electric Vehicles and other Wheeled Forms of Transportation and Transportation Services micromobility regulations. State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment. Responsibilities Curation of Micromobility Registration Dataset- Curates micromobility registration system - Bike Index. Duties will include ensuring that each registrant has a valid, authorized device and has completed all steps to register. Manage automated e-mail lists, send notifications of violations, and curate the overall dataset. Manage Ticket Request System- Perform intake and assignment of work requests as they flow in via Sustainable Transportation ticketing system. Ensure tickets are assigned in an expeditious manner and service requests are fulfilled. Curate tickets to ensure they are addressed and closed. Assist with Registration Efforts and Promotions- Assist with registration efforts and promotions. Assist with registration drives, promotional events which are typically held before and during the start of Fall semesters. Physical Requirements: Must be able to lift and/or move moderate to heavy weight objects. Ability to work in all weather conditions. Other Requirements and Factors: This position is security sensitive. This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures. All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements. Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting Aggie Core Values; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Occasional Duties

Responsibilities: Curation of Micromobility Registration Dataset- Curates micromobility registration system - Bike Index. Duties will include ensuring that each registrant has a valid, authorized device and has completed all steps to register. Manage automated e-mail lists, send notifications of violations, and curate the overall dataset. Manage Ticket Request System- Perform intake and assignment of work requests as they flow in via Sustainable Transportation ticketing system. Ensure tickets are assigned in an expeditious manner and service requests are fulfilled. Curate tickets to ensure they are addressed and closed. Assist with Registration Efforts and Promotions- Assist with registration efforts and promotions. Assist with registration drives, promotional events which are typically held before and during the start of Fall semesters.

Required Education and Experience

High school graduation or any equivalent combination of education and experience. Four years of experience in dataset management, ticket management, or general office work. Required Knowledge, Skills, and Abilities: Knowledge of types of micromobility. Must be detail oriented with a high degree of accuracy in maintaining records and reports. Working knowledge of spreadsheet and word processing software programs. Keyboarding skills. Ability to identify work priorities. Good organization and time management skills. Adept at written, oral, and interpersonal communication. Customer-service oriented. Ability to multi-task and work cooperatively with others.

Preferred Education and Experience

Bachelor's degree. Database management, ticket system management, and record curation experience. Working knowledge of the university layout and building locations/identifiers. Working knowledge of University SAP 24.01.99.M0.01 - Use of Personal Electric Vehicles and other Wheeled Forms of Transportation and Transportation Services micromobility regulations. State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment.

Comments to Applicants

This position is security sensitive. This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures. All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

Salary

$18.35/hr

Pay Basis

HourlyHourly

Position Type

Budgeted

Location

College Station, TX

Security Sensitive
(Employment in a position designated as security sensitive will be contingent on the results of a criminal background check at the point of hire.)

Yes

Is this position restricted by the Patriot Act?

No

Is this position D.O.T. regulated?

No

EEO/AA Statement

Equal Opportunity/Affirmative Action/Veterans/Disability Employer